If I could give this place 10 stars... I would... I have been a LOYAL customer of Ingolstadt West for over 15 years (this is my second Audi TT). It is so nice knowing that when I take my car for repairs I can trust the recommendation and the work... Ian, the owner is very thorough with his diagnosis and oversees the job thru completion, Brad, the office manager is ALWAY courteous and explains, in laymen's terms what is going on.... and every technician that has worked on my car... I trust to work on my car!